Lost funds

[Gogetta247]

I just recently opened my square account and took my first payment of $250 I verify my identity through the square and also Google pay and Link the account now my balance is zero on both ends where is my funds

[ryanwanner]

Hello @Gogetta247 !

When you first open your Square account, your funds are held for a little longer than usual. This is so Square can do some footwork on the back end to make sure your business is legit. This process usually takes 5-7 business days, but I've seen it take a shorter time too. It all depends on your business type.

It is kind of odd that your balance doesn't show that $250 payment, but I wouldn't overly be concerned until your account has cleared the verification process. If the balance doesn't show up within a couple of days, I highly recommend giving customer service a call: they can dig into specific data a lot deeper than we can on a public forum.

Hope this helps!