Items vs Services / Online booking / No Shows how to set it up correctly

[VSM]

Ok, so I will be messing around with the options today but figured id ask in case someone already knows how to do it. This way maybe someone can help me save some time.

Anyway, I'm a massage therapist and have 3 basic prices. 30min massage - $50, 60min massage -$85, 90min massage -$120.

The 60min massage I have 2 price points for it. I have an Intro rate of $60 and a regular rate of $85. 

On top of that, I offer 2 discounts. I do demo sessions at gyms and when clients book right after the demo they get a $10 discount. Also, after their first 1hr massage I offer another $10 discount if they book on the spot. So their 2nd massage is also discounted.

So it looks like this:

First session 

Intro rate $60 (normal intro rate)

Demo intro $50 (discounted intro $10)

2nd session

Regular rate $85 (no discount) 

2nd session $75 (discounted $10 if they book right after the first session)

For the discounts I have them set up as (Demo Intro $50 = $10) and ( Second Massage $75 = $10) that way everything is laid out and when I look back at the transactions I know exactly what happened. Both are discounts of $10 just labeled separately.

The issue I have is I also offer Online booking. So I have both Services and Items set up. I have the 30,60,90 min massage SERVICES and I also have the massages set up in ITEMS as well.

I noticed when i booked a client and used the ADD SERVICE id select 60min massage. There was no option to change the price to the regular rate. So i figured out I have to use the ADD ITEMS/DISCOUNTS and then i could select the 60min massage and then I would have an option to choose the price variations. 

Lesson learned, so when im creating a new appointment I should be using the ADD ITEMS/DISCOUNTS and not the ADD SERVICE as that one does now show me variable prices.

However, im assuming the SERVICES are needed as I have Online booking enabled. So it displays it on the booking page. 

Speaking about Online Booking. I have 30min massage set as fixed price at $50, 60min massage set at starting at $60 and 90min massage set at fixed price at $120. 

For the 60min massage I think having it set at starting at $60 is the correct way. In the description, I have listed (Reg - $85 / New customers starting at $60).

My question is when clients book online, is there a way to have it automatically chose $60 dollar intro for new client and $85 dollar for returning clients? Or do I have to manually adjust it? I have it set up so I have to accept or decline the appointment this way i can double check things. 

Also, is there a way to set up price variations for No Shows? 

Example: Someone books a session at $60 they no show they would get charged $30 for the first time and the 2nd time it happens they get charged the full rate. But since the prices vary ppl can come in at $50,$60,$75,$85 for the hour sessions. Is there a way to have a no show fee for each price? 

At the moment I only see one box to type in the no show fee. 

Sorry for the long post, but I wanted to break it down the best I could so its easy to understand. Im just confused myself on how to set it all up. 

Thanks to whoever can help me out.

[VSM]

Ok, so I messed around and Removed the Massages from the ITEMS and just kept the Massages in the SERVICES menu. Instead of doing price variations I just kept the 1hr massage at the normal rate of $85 and added a few discounts that I could apply to create the different price variations. So once i apply the discount it would bring down the price to the $60 intro rate and to the $75 second massage rates and more. 

I think thats the best way to do it unless someone else can chime in?

The questions I still have are how can i set up price variations for no show fees? 

and 

When clients self book online is there a way to automatically apply the $60 intro rate to new clients that book and the $85 for returning clients? Or do i have to manually add in the discounts once i get notified of the appointment?

[kellyj]

@VSM

Glad to see you played around with the system and got most of this working for you. I typically find there a way to make it work. 

As for the two questions, I'll address them separately, although they are both Feature Requests at this time.

No-show fees are not variable, but you can choose to set a cancelation fee per service - which effectively would allow you to charge the no show fee based on the service they selected.

As far as the at the Automatic introductory rate- my suggestion would be to create these services as different rates: a service which is for an Introductory rate and a Returning Customer service. These would be priced accordingly. If a returning customer signs up for a new client price level, you can always change this at the time or service.

[VSM]

Ahhh okay yeah, I just wanted to double check. I didn't know if square had these options somewhere or not. I guess I will have to wait till it's implemented. 

Thanks for the help.