Is anyone else’s app crashing when you enter a customer name in loyalty?

[Urban-Espresso]

My POS app is crashing when I enter my customers name. I’m unable to add loyalty points. Is anyone else experiencing this and how can I fix it?

[Alex_]

Hello @Urban-Espresso,

Thank you for posting in the Seller Community. Welcome.

Sorry to hear that you've been experiencing this. Does your app or device have a software update available? Normally when the app crashes, there is a software issue involved. If that doesn't work, I would recommend deleting the app and reinstalling it if you do not have any pending payments.

Please let me know if you have any other questions by replying to this thread. 

[Urban-Espresso]

We updated IOS on iPad. We deleted the app and downloaded new one. It’s still happening.

[Alex_]

Understood @Urban-Espresso,

In this case, we recommend contacting our Support Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.

[Urban-Espresso]

Hi Alex, thanks for your response. We got to the bottom of the problem and it seems to be functioning properly now. Technology is great unless it's not working! Anyway, thanks for your response. It was helpful.