I used the new photo studio app but didn't update it before using and had the glitch where if you chose to upload the photo through the app, it wipes the sku, unit cost, and the inventory count. We didn't catch this mistake until after we had sold some items that had their information wiped. So now, my Cost of Goods sold reports are inaccurate showing I have a 100% margin on the wiped items.
I tried to go through the inventory management history but the sales of those items are not in the history at all. I have no idea how to fix this.
Hello @sheepy_weepy
If you have already reentered the information that was wiped by the Photo Studio app and the historical data is not there then we may need to have this escalated so we can assist restoring that data. I recommend reaching out to our support team for additional assistance. They would be able to look into this with you! When you have a moment, please reach out directly by logging into your Square account and heading here.
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