Inconsistent Commission Tracking

We've set up team commission as it is described in the guide.

 

Now for the same user some transactions have earned commission, but other don't. We don't understand why.

 

How can we make all transactions to contribute to commissions.

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Square Champion

Hello there 👋 

Hope I can help.  Make sure you have everything either listed as services or items.  You have to categorize everything.  Then go back in and set up your commission for services and items.  Then make sure each team member has been “assigned” the correct commission (well you can actually put what commission rate you would like to pay them).  This way each time you checkout it will be assigned accordingly.

 

Hopefully this helps a little 🙂

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