I changed email address in account settings, but my old email is still connected to appt emails.

[LaraBotanica]

I changed my business name and email address, and updated that in my account settings on Square. But I noticed my old email address is still connected to appointment confirmations that clients receive. I had a client reply to the appointment confirmation and it went to my old email instead of the new one. I tested this out by scheduling an appointment for myself, and it's still defaulting to the old email. I can't figure out how to change it to my new email. I don't want to miss important messages when I no longer have access to my old email. Please help.

[Valentina · Accepted solution]

We can get you turned around here, @LaraBotanica! The email address that receives appointment notification messages will be associated with a specific staff member, as opposed to being associated with the email address used for your Square account.

Head to the Staff section of the Appointments page in your Square Dashboard - you'll land here. Once here, click on the staff member whose email address you need to update, and you'll be able to edit the email address within the right-hand sidebar.

Let us know if you run into any trouble with this!

[aqualearn]

Hi, I have tried this and it has not changed on my site...

[sayra]

Sorry to hear this is not working for you. Please contact us directly so we can provide additional troubleshooting steps. 

@aqualearn

[BRCWPR]

Hi, when my customer makes an appointment it goes to a certain email. I would like to change it. How do I do that? Thank You!

[nika]

Hi @BRCWPR! Take a peek at Valentina's Best Answer here. That should help!

[courtneyam]

I am also having the same problem!

[Valentina]

Since we're unable to take a dive into your account via the Seller Community (welcome!), we recommend reaching out directly. If you give us a call and ask to speak with the Appointments team, we will be able to connect you directly with an Appointments specialist. They'll be able to dig more deeply with you and get to the bottom of this, @courtneyam.