I can't open my square app. Just get spinning beach ball icon. Please advise

[mare]

Square app won't open just spinning beach ball icon

[Chad · Accepted solution]

Hey @mare, welcome to the Seller Community and Congrats on your first post! 

There could be a couple reasons you're seeing this screen. You might be receiving this loading screen due to a poor internet connection. Or if you're running an old version of the App it might not load. I recommend deleting and reinstalling the App to rule this out. Also make sure your devices operating system is up to date as well! 

Please let me know if you still need help! 😀

[melanieruffin]

Accessing on computer and one phone but second phone just stalling signing in.  We need to be able to use both phones

[Helen]

@melanieruffin I moved your post to a different thread so you can see @Chad's troubleshooting steps for this issue.

I also suggest making sure your phone is compatible with Square. 

[susanafnapa]

That troubleshooting link does not work.

[Helen]

I'm sorry @susanafnapa!

This link should help: Square Point of Sale App Troubleshooting. 

If you're still having trouble, go ahead and call our CS team who can help.

[Su2]

Can you send me the app?

[Valentina]

Hi @Su2! You should be able to download the app for your iPhone or Android device using this link. If you're still having difficulties, please take a look at the links @Helen provided in this thread to troubleshoot or reach out to our support team by email.

[XZ11]

The spinning has stopped but unable to open the square app to run payments.  I shut off phone & turned back on

and the spinning has stopped but color of app is gray & I still can't open to run the payments.  Should I remove the app and download

again.  Which square app should I use?    Account under Richman Industries

Linda  [email redacted by a Community Moderator]

[phone redacted by a Community moderator]  temp cell

[JJ_]

Hello there @XZ11 first of all welcome to the Seller Community. 

Sorry to hear that you are here because you've run into trouble with your application. I can recommend checking out our troubleshooting steps to make sure that both your app and your mobile device itself are up-to-date.  If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly so that a member of our Support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.