I am not getting any transactional email.

[KofC15456]

I am not getting any deposit notifications, online order notication, or any other email listed under Transactional Email. I check my spam, turn off my spam filtering, added the 3 square domains to my white list and I am still not getting them. 

Any other ideas?

[briankrohn]

I just had a customer (luckily a previous customer get ahold of me about an order she placed that expired.)  I wasnt notifed of the order or the expiration via email - luckily she is going to order again and wasnt in a time sensitive situation - otherwise I would have lost a sale!  Can we get this fixed ASAP?  And add text messaging to the notification of a sale?

[Tom · Accepted solution]

Hey @KofC15456, and @briankrohn, thanks for flagging this and sorry to hear about the trouble with email notifications.

Appreciate you taking the time to troubleshoot, though for good measure—please give the additional tips listed in this resource a run-through: Email Delivery Issues. If those don't get you where you need to be right away, please let our CS Team know. They'll be able to take a look behind the scenes and make sure this gets resolved ASAP.

[KofC15456]

Hey Tom.

I did see that article and have tried everything listed. I could not find a way to log a support ticket, which is why I posted here. Thank you posting the link, I will open a ticket now. 

[Tom]

Got it. Thanks again for taking the time to confirm, @KofC15456. Please don't hesitate to let me know if anything else comes up or if you're having trouble getting in touch!

[jcasciola]

 Up to about eight months ago, I received an email notification from Square of every transaction. This ceased and now I do not receive. I made no settings changes. How can I reestablish this on the account? 

[ashc]

Hi @jcasciola and welcome to the Community.

I moved your post to an existing thread that addresses this issue.

Check out the Best Answer for details.