How do you collect customer details, including emails?

[PCM-465]

Hello-we had a situation where a customer purchased a membership and the staff member the sold the membership did not capture the person's email address or mailing address.  Is there a way through Square Up that we can contact the customer?

Many thanks!

[EJ_]

Hi there. 

If your employee sent the customer a receipt, there may be a chance our Support Team can reach out to them on your behalf and explain the situation. Usually this leads to the customer reaching back out to you to resolve the issue. 

Write in to our Support Team and they can help out with this. 

[PCM-465]

Hi there,

Thank you for the rpompt response to my question.  I believe that the customer was sent a payment confirmation after the completion of his transaction.  If the SquareUp Support Team could reach out on our behalf, that would be fantastic!

[EJ_]

You'll need to write in to them here

[PCM-465]

I will give it a try.  Thank you, EJ!