Solved: How do I turn on Email collection on Square for Re... - Page 2

alyssab · ‎12-11-2017

How do I turn on Email collection on Square for Retail app? There are instructions for regular POS, but not Retail.

kellyj · ‎05-22-2019

Although this is not currently available, this is a Feature request that is being closely watched.

In the meantime, it's been a popular workaround to use another device running the Hosted Sign-Up Page Tool from your directory settings to collect emails from your customers. This will tie into your Customer Directory, and as we further build the Retail product, will allow you to have a seamless experience.

kellyj
Technical Program Manager | Launch Delivery
Square Inc

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Kassi_ · ‎05-22-2023

Ah okay, @Blackpanel. This option is available in the US Android version, but it doesn't look like this option is available on your Canadian version.

I pulled this Support Article with all of the options when it comes to email collecting available in Canada.

Kassi
Community Moderator, Square
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underhillplants · ‎09-11-2024

I used to have the email collection screen at the end of each transaction, after the receipt screen, but suddenly it is not showing up. How do I get it back?

Sineaid · ‎09-13-2024

Hi @underhillplants,

Thanks for checking in with the Community on this.

I can see that another Seller recently reached out with a similar query, and our Moderator Violet pointed them in the right direction here.

I’ve also gone ahead and merged your post to another thread where the topic, including alternatives, has been discussed by a number of Sellers.

I hope you find the information useful, but if you have any further questions after taking a look, please just let me know.