How do I receive notifications when a client cancels?

[Tara83]

I do not receive notifications when a client cancels. I’ve looked through my settings and the other threads but can’t find anything. I receive notifications when someone reschedules or books an apt but not when they cancel before the 1 day cancellation policy. 

[puka]

Hey @Tara83 - That's strange. If you're receiving the notifications for the original bookings as well as any reschedules, you should be receiving the cancellation notifications as well. Do you have your Staff settings set up to receive notifications solely through email or text as well? If you have text set up, are you also not receiving some notifications on your phone? If just email, I would check your spam folder on the off chance that they might be getting sent there.