How do I log out as a Guest from one account and be able to log into another personal account?

I first created a personal square account for my business.  Later I created a new account for a non-profit entity.  When I enter the non-profit account as a Guest with the device code, everything works fine until I try to log out.  I am able to log out as a guest, but when I try to log into my personal square account with the same mobile device, I am still logged into the non-profit account.  The only way I could completely log out was by using the non-profit owner code.  Then I was free to log into my personal square account.  The real problem occurs when I invite another person, who already has their own personal square account, as a guest to the non-profit.  That second person cannot completely log out of the non-profit account without receiving the owner code from me.  I do not believe it wise to provide the owner code to all of the Guests.  The non-profit does not care to pay the monthly fee for employees, since we are a non-profit using volunteers for fund raising, etc.  

 

How do I resolve this issue?  Thank you for your assistance.

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@TJRuby - Happy to help advise.  To get going, are you logging in using the device code because the account owner doesn't wish to share their log-in details? Generally, device codes are for stationary devices that are shared by multiple employees. A device code generally denotes a "station" or "location" for a business. This is why things are working quite so smoothly in your scenario. Having said that, I went ahead and signed into my account with a device code, and then logged out and was returned to the sign in screen without issues. It seems like that the account owner has disabled the ability to "Change Settings: Offline Payments, Instant Deposit, etc." from the "Guest Register Permission" from the Employees tab of the Square Dashboard. If they do allow this, then it should resolve the issue. Hope this helps! 


Sean
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Product Manager | Square, Inc.

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@TJRuby - Happy to help advise.  To get going, are you logging in using the device code because the account owner doesn't wish to share their log-in details? Generally, device codes are for stationary devices that are shared by multiple employees. A device code generally denotes a "station" or "location" for a business. This is why things are working quite so smoothly in your scenario. Having said that, I went ahead and signed into my account with a device code, and then logged out and was returned to the sign in screen without issues. It seems like that the account owner has disabled the ability to "Change Settings: Offline Payments, Instant Deposit, etc." from the "Guest Register Permission" from the Employees tab of the Square Dashboard. If they do allow this, then it should resolve the issue. Hope this helps! 


Sean
he/him/his
Product Manager | Square, Inc.
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Thanks, Sean!  A simple click on the permission Change Settings, etc. did the trick.  All of us volunteers appreciate your good advice.  Now I can click at the top left bars, go to settings and sign out.  The sign in window pops up so I can enter my device code into a different square account.  Perfect!

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@TJRuby - Happy to hear this helped. 🙂


Sean
he/him/his
Product Manager | Square, Inc.
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