How do I insure the cancellation fee will be charged on file

How do I insure the cancellation fee WILL be charged that I have on file to a client who is canceling on the same day? The client’s card is on file already. I want to cancel her appointment but idk what to select to ensure she’s charged.

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Admin

It depends on your settings @RB19.

 

Take a look here for more information and let me know if you have any questions!

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Isabelle
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