My department in my business has 4 Square Registers and recently one of them stopped working but thankfully we had a backup on hand. When I replaced the one that went down with the backup, it stopped automatically printing the drawer report when a drawer was ended. As a workaround, we have been going into the drawer history and printing a copy manually. I can't seem to find a setting to fix this... what's up with that?
Hey there, @walnutstreet -
Welcome to the Community.
Are you using the standard Point of Sale app or Square for Restaurants?
I will keep an eye out for your reply👀.
Standard Point of Sale app, thanks @Kassi_!
Thank you for confirming, @walnutstreet.
Whenever you go into your Point of Sale app, have you checked the settings for the Cash Drawer? If you go to the app, Settings > Hardware > Cash Drawer.
There you would find the specific settings to initiate the automatic report. Let me know if you're not seeing that option and I am happy to circle back.
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