Solved: How do I get a broken Reader replaced in a couple ... - Page 2

CWScholars · ‎06-14-2016

Hi there. I have a charity event this friday and I went to install my new chip reading square and it says the reader is permanently broken. How do I replace this in a hurry? My charity event is 3 days! Please help!!!

Tom · ‎10-14-2016

Hey @VC, great question.

It depends on which reader you choose for your business:

Magstripe Reader — $10.00 (Reimbursable for new sellers who haven't ordered a magstripe reader before.)
Chip Card Reader — $29.00
Contactless and Chip Card Reader — $49.00

Find complete details on each reader's features in our Support Center. Hope this Helps!

️ Tom | he/him
Square Community Program Manager | Square, Inc.
Find step-by-step help in our Support Center

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GlassJudy · ‎10-08-2019

Here's a link to Square's shopping page. You can navigate from there to whichever reader you want to order. You don't need to worry about it connecting to your account - just attach it to your device and you will be good to go. The reader itself doesn't connect to your account, the device it's attached to does.

Judy T Shumway

LassCateringSer · ‎10-28-2021

My iPhone reader was lost l

need an replacement one shipped to me.

Ria · ‎10-29-2021

Hi @LassCateringSer - Welcome to The Seller Community, it's always nice to see a new face 😊

Great Question.

Square offers one free reader for all new accounts, any additional readers can be purchased through the Square Shop.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

Ria
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

How do I get a broken Reader replaced in a couple days?