How do I contact Weebly?

[cropologie]

[The title of this thread has been edited from the original: I am a paying customer and I need an 8 digit code to talk to someone??]

Why?? Certainly not like the easy-to-use Weebly of the past! I am a paying customer- I have a shop set up and I need it to be directed to hostgater for my web address. I need to talk to someone about the Weebly IP Address and connecting both places. This should be very straight forward and nothing is working. Hostgator says it is Weebly. I have sent several emails over the past 2 weeks and NO ONE has sent a reply.

SO frustrated- I need to go live... What is the IP address? PLEASE HELP!

[mjk1]

Call sales and have them transfer you to support.  201-243-4481 or maybe 314-274-1803.  Be careful though because they will block your number if they don't want to deal with you.  I recommend using a google voice number.

[Alex_ · Accepted solution]

Hi @cropologie,

Our Weebly Customer Success team is available every day during the following hours:

Monday - Friday: 6AM - 6PM Pacific Time (9AM - 9PM Eastern Time) Saturday - Sunday: 8AM - 5PM Pacific Time (11AM - 8PM Eastern)

All customers have access to email and chat support, and those with a Pro subscription (see current plans) or higher also have access to live phone support. We’ve recently made some changes to our system to optimize the support experience for our customers and improve our ability to verify your account.

Please follow these steps to get assistance from our team:

• Log into your account and click the ‘Contact Us’ button at the bottom of the support home page, or use the link at the bottom of any help article. Click here if you’re having trouble logging in.
• Type your question in the text box and click Continue.
• We’ll suggest some articles that might be helpful based on what you asked. If you can’t find the answer to your question, click the “I still need help” button at the bottom of the screen.
• Click on Email us to submit your question via email, or click Chat now to connect with the first available team member. You may also see an option to have us call you back.
• If you’d prefer to call us right away, click the Let’s talk link to view the phone number. We’ll generate a special, single-use pin number for you. Be sure to write down the pin number or keep your browser window open - you’ll need to enter this number when you call in. The pin number is good for 30 minutes, but you can generate a new one if you can’t call within that window of time.

Why do you need to get a pin number before calling? This small extra step makes a big difference in the amount of time it takes to get your questions answered. The pin number helps us identify your account more quickly, which in turn allows us to better prioritize your call and help you more efficiently so you can get back to your day.

Please let me know if you have any other questions by replying to this thread. 

[Rfortiz]

Needing a single use pin number

[Rfortiz]

Need a Spanish speaking IT Square Support 

[JJ_]

Saludos @Rfortiz!  En este momento Weebly no cuenta con apoyo técnico en español. ¿Cómo le podemos asistir? 

[ronnip]

Hi;
I have a Weebly site/store, which I understand is now Square, but no matter what I do or where I go, I cannot get any help.  It just sends me to the assistant which is no help and no other options are given.
For some reason, I was able to send a message a few days ago but never got any response.

All of my item descriptions keep disappearing.

I have no idea what is going on. I can't figure out what I've done differently. I have actually done nothing differently.  This is taking hours of my time to keep adding things and having to tweak every listing.    
Why is there no support or any way to contact anyone?  Shouldn't a paying customer get some support? If I treated my customers that way, I'd have no business at all.

Again, bonus points if a Weebly/Square employee answers!!!!!

Thank you.

[JustinC]

Heyy @ronnip - does this thread help? I moved your post os you can see. 

[ronnip]

Hi JustinC

Thanks but I am still just going in circles.  It keeps just taking me to the support assistant and does not give me an option to send an email or chat. I'll keep trying I guess.