How do I cancel a refund?

[jbhayenga]

[The title of this thread has been edited from the original: Refund Processed Incorrectly]

How do I reverse a refund that was given by mistake to the wrong customer?

[Alex_]

Hello @jbhayenga,

Thank you for posting in the Seller Community.

At the moment, we have no option or feature built in that can cancel a refund through. We recommend reaching out to our Customer Success Team in order to discuss your options.

Feel free to reach them via email here, or by giving them a call at 1 (855) 700-6000 (Monday-Friday, 6am-6pm PST) - but you'll also need your customer code. The steps to look up your code are in these steps.

Please let us know if you have any other questions by replying to this thread. 

[troygardner]

How do i reverse a refund then charge the customer for a cheaper item?

[ashc]

Hey @troygardner,

I moved your post to an existing thread in the Community where another seller had the same question.

As @Alex_ mentioned- there isn't a way to reverse or cancel a refund.

There's information above on how to contact our direct CS team in the future if you accidentally give a refund because sometimes if you call right after it's done we MIGHT be able to cancel it. But we couldn't guarantee it.