How can i change my customer code?

[SusanCanafaxFNP]

My customer code is not working when I call into customer support, it keeps telling me our account is inactive but we currently use both accounts, can someone please help me with this?

[Chad]

Hello @SusanCanafaxFNP, I'm sorry to hear about the trouble you've been having with this. Have you tried getting your customer code using the steps in Customer Code & Phone Number - Where is it? 

Also is there a chance you're using a customer code from an older account? One that you might have deactivated in the past? 

[SusanCanafaxFNP]

It is for an older account, I have tried to go through our active accounts but the customer code is the same as our deactivated account, so i have not been able to get anywhere with it

[Chad]

That's super weird @SusanCanafaxFNP. I will make sure our CS Team looks into this and follows up with you via email! We will get this straightened out. 

[SusanCanafaxFNP]

Thank you so much @Chad for your help, we look forward to hearing from them!