How can I modify the Item SKU after a sale?

[Coastland]

Hello-

I am hoping someone can help me out. I have a unique situation that I am trying to solve. Our store uses Square for Retail, and we also have the mobile app on our phones for sales aways from the store. We ran a booth with some of our products at an exhibition booth this past weekend. Unfortunately, the couple who was taking payments didn't enter the correct items on a lot of the sales. I am trying to figure out a way to change the sku's to accurately reflect the items. I can't seem to find a way to do this. I am hoping that it's possible and not that difficult and that I am just missing it.

Any help would be super appreciated. 

Thanks in advance.

Dave 

[isabelle]

Hey @Coastland!

Thanks for posting in the Seller Community.

Before I jump into this, I want to make sure I understand what you're trying to do. You should be able to select any item from your Item Library and adjust the SKU. This will then reflect the accurate (new) SKU when you search for the item in Inventory History.

Would you mind replying with a bit more information on why you would adjust the SKU or what you're trying to correct? 

Let me know, as I want to make sure we get this figured out 🤓.

[Coastland]

@isabelle Thanks for the reply. I don't think I was clear enough in my original post, so let me see if I can clarify.

1. We are a non-profit retail shop that teaches business & entrepreneurial skills to high school students. We use our retail shop as a way to do that. We teach groups of students to make products, and when those products sell, they earn the profits.
2. We have groups who make the same products, like let's say candles. We have our system set up so that the products are sku'd according to which group made them, so we know who to pay for what. Eg. Group A makes a Whiskey candle it is a variation of our candle items and has a skew of SMSA-HPC-Wh, and a variation name of Whiskey-Aand we have Group B make a Whiskey candle, which would also be a variation with a skew of SMSB-HPC-Wh and a variation name of Whiskey-B
3. We sold products at a conference, and the seller wasn't careful enough to make sure that they sold the correct products. They weren't as familiar with our products as they should have and using the app on an iPhone, there is no way to check the actual ,SKU's and they didn't check the variation names against the tags.
4. I need to figure out how to go back into the sales reports for that day and fix the SKUs on the items that sold so that the correct students get credit and so that my inventory doesn't get all screwed up.

Does this make sense? I know it's a bit unusual, but I'm hoping that there is a way to fix this.

Any help would be much appreciated

[isabelle]

Hey @Coastland!

Thanks for your reply and clarity.

This makes sense now. Unfortunately, there's no way to locate a sale, and edit the items (or their SKUs) within the sale. The only somewhat workaround for this would be to locate the items in your Item Library that the seller accidentally sold, edit the SKU on the item to reflect the correct SKU (that was actually sold), and it will backdate so it looks accurate when viewing the Inventory History. Sorry about that. 

If you have any questions about this, feel free to call us to speak with a Square for Retail specialist for any other suggestions.