How can I adjust Sales Tax after I've issued a refund?

[RJN]

I work in different cities and states.  This weekend I accidentally left my local tax rate and the state tax rate active and it calculated and over charged my customers tax.  How do I adjust the tax for reporting purposes and show the refund to the customer?

[Russell]

Hi @RJN - 

You can refund the total to your customer and reprocess the transaction with the correct total. It is also possible to calculate the difference and issue a refund for the difference. The method you choose will depend on how you maintain your records and accounting. 

I hope this helps - please let us know if you need anything else.