I've seen topics similar to this, but none that seem to address the issue I'm having. I have a customer that asked an employee to put $500 on a gift card from himself. Now, this customer says he'll never spend that much money here and wants some of it refunded. Don't ask me why he did that in the first place because I don't know either.
How do I refund all of the money he put on the card and clear the balance on this card?
