Hi, my customer purchased an e-gift card through my website. I never got notified How do I fix this?

[ShopJaynas]

Hi, my customer purchased an e-gift card through my website. I never got notified. How do I fix this? An email or text message would be nice. 

[isabelle]

Hey @ShopJaynas-

Thanks for posting in the Seller Community.

Hmmm. That shouldn't be happening. Has this issue occurred since?  You should be able to locate the eGift Card via it's transaction in the Dashboard.