Having issues with bluetooth barcode scanner scanning items into an open ticket

[OaklandMarina]

Barcode scanner works fine to scan an item then save to a ticket but does not register item when the ticket is opened first.

[JJ_]

Hello, @OaklandMarina First of all welcome to the Seller Community. We recommend checking to make sure that both your app and your device itself are up-to-date. And also check out our Barcode scanner Troubleshooting guide If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.