Email subscription opt in

[biancapaterno]

Hi team,

I added an email subscription section to my website, when a customer signs up, they appear as not opted in under my mailing list. 

If they are entering their details through a subscription section I would have thought they'd be auto opted in to receive marketing.

Is there any way to change this so I can assure to be emailing correct customers.

thanks,

[Valentina]

Hi there, @biancapaterno 👋

This article about collecting customer information online should get you where you need to be! If you've had a chance to take a look there and things still don't seem to be working as they should, be sure to get in touch with our Support team - we can take a closer look at your account that way.

[patdim77]

I'm having the same issue. Could you say what worked for you? Did you find a solution? My customers are supposed to get a discount coupon when signing up to my newsletter so they should get an immediate follow up email but there is no opt in. Thanks.

[patdim77]

There is no form settings for the Email Subscription section to add the email notification to forward messages to. Customers are supposed to get a discount coupon when they sign up to the newsletter but they are not getting any immediate followup email with the coupon code. There is a form setting in the Contact Us section but oddly not in the Email subscription section. How do I set this up? Thanks.

[GoGoGuest]

Hi Bianca,

Jumping in here to help. Which website platform are you using? Most web platforms or web form tools come with an opt-in check-box when creating newsletter or sign up forms.