E gift card troubleshoot

[OxfordCoffee]

When setting up egift cards, I purchased one for myself for $5.  I purchased an item from my site that cost exactly $5.  The item rang up to $5.32 with tax.  Only $4.82 was applied from my gift card, and I had to use a separate payment method for the remaining balance of $.50.  Then my gift card was left with $.18.  My question is, why was the full amount of the gift card not applied?

Thanks,

[isabelle]

Hey @OxfordCoffee-

Thanks for posting in the Seller Community.

Do you happen to have a screenshot of the receipt? I'd like to look into this. 

[OxfordCoffee]

[isabelle]

Hmmm. I'm stumped on that one @OxfordCoffee.

Would you mind giving us a call?