Delivery address wrong on customer order even though it is correct

[PJustice]

My customer goes to check out and it just tells her the delivery address is wrong even though it is correct? It won't let her click the submit button because of it.

[Valentina · Accepted solution]

Hi there @PJustice - do you know exactly what error message they're seeing?
 

It sounds like we may want to check out your Pickup & Delivery settings by heading to your Square Online Dashboard > Settings > Pickup & Delivery > select your location

Once you see the pop-up on the right-hand side - scroll down to the Delivery settings section:

Click into this section to edit your delivery settings. You'll see one of two things underneath the section titled Delivery area - you've either selected to define your delivery area by ZIP code(s) or by radius:

Let me know if this helps clear up why this customer is having a bit of trouble placing an order on your website! ✨

[PJustice]

I will try to change it and see if that works. Thank you