Customer got the message "we are no longer accepting orders" at check out

[Popi]

Please don't attach this to previous threads as this doesn't jive with what I've read through.

This is a repeat customer who was trying to place an order on her mobile device and she got the error that we are no longer accpeting orders. Because she has history with us, she took a screenshot, called us and notified us. 

I repeated her steps and had no issue. I checked my settings and they are all the way the should be, meaning there shouldn't be an issue with this transaction going through.

I was able to process this customer's order via invoicing but how many other potential customers got this message? Why would that appear when my settings are in tact? And why would it appear for one customer and I was able to process the order on my phone without issue?

I don't need to be added to a dead thread. I need actual answers from square/weebly staff.

[JTPets · Accepted solution]

In cases like this a screenshot of the error might help square support team narrow down the cause?

[Popi]

trying..

[Popi]

Oh, nevermind. It's working now.

[JTPets]

I would go open a support ticket with this screenshot. I have raised issues some phones & devices having issues with my website on occasion. I've never been able to get a screenshot

[Sweetluxe]

This is happening to me right now.  Same exact situation.  Have you had any luck in resolving the issue?

[JJ_]

Sorry to hear about this experience @Sweetluxe

These issues are best addressed by our support team because each case will have its nuances. Please give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

P.S. Welcome back to the Seller Community

[Vwegba10k]

Definitely recommend