Customer Facing Display crashing and updating mid-service?

[sammyg]

My Square Register had two very bad crashes this weekend. The customer facing display crashed completely and went to black both times around 10pm during our evening rush at my bar. I restarted the register both times and when it came back the customer facing display was stuck on an update both times during this update I couldn't use it and had to manually input credit card transactions. 

Has anyone else had these problems? Was this a one-off thing with an emergency update this weekend or do I need to replace my hardware?

[JJ_]

Oh no, @sammyg!

Sorry to hear that you had this experience when you most needed our POS. We recommend to reach out.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Hardware team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.