Contractor Active Issue

[Agent929]

I have a contractor I have added a while back and use to keep up with timecards with. For a while he quit and I had him removed (inactive) on the contractor list. He's back now and I have now activated him once again and shows active in the contractor list. The problem is I can't add manual time card entries because timecards shows him as inactive.

[katieand]

Sorry you're having trouble @Agent929! I believe you need to generate a passcode on the payroll contractor profile.

You can navigate to the following menus to resolve your issue: 

Payroll > Contractors > Timecard Tracking > Generate

[Agent929]

I've already done that. That's how they add their own timecard to it now 

[katieand]

Hmmm if you're still having trouble after going through that process, you should give our team a call to get some more help. The team you call will be able to sort this out for you!

[Agent929]

Alright so after speaking with customer support we found the issue is that in the employees section they we're inactive even though they were active in the contractors page. Hopefully this helps somebody in the future.

[katieand]

Thanks for sharing your solution @Agent929!