@Valentina , the answer @roughdraftny is looking for is basically this: when you clear the balance of a gift card, it does not adjust the drawer expected cash amount in the reports. You’ll have to manually subtract that yourself. You will also notice that cleared gift card balances do not appear on the summary report, only on the specific gift card one.
@Valentina , the reason for their question is because the clear balance button should actually be 2 separate buttons. Some merchants use clear balance in order to clean off a gift card that had a few cents left on it to reuse. In that case, they may not want it showing as a cash adjustment. But most of us, I suspect, use that button to refund a gift card amount (for example, if a gift card only has 23¢ on it, my state's law requires that I issue a refund if so requested by the card holder). In this instance, there should be a second button labeled “refund balance” and that one should be processed in the reports similar to a card redemption.
