Can a single line item be removed before a sale is finalized?

[morageek]

We are a small retail store with POS app on iPad. Pretty basic, simple setup.

Can a single line item be removed before a sale is finalized?  We had the situation the other day with a customer who decided she didn't want one thing she had brought up but it had already been scanned in.

If we have to finalize the sale then refund a line item, how does that affect a credit card transaction? Or, how does the POS app handle that.

Thanks for continuing to update the app.

[Helen · Accepted solution]

Great question @morageek!

You can remove an item before you've finished the sale and taken a card payment. You shouldn't have to process a refund because the payment part of the transaction hasn't even happened yet.

To remove an item from a cart from the Point of Sale app on your iPad:

1. Tap on the item under current sale (the items/cart details will appear in the top right side of the screen.)
2. Tap Remove Item.
3. Check the cart details > tap Charge. 

Hope this helps but if you have any more questions about this let me know!

[morageek]

Thanks, Helen

Appreciate the information.  🙂