Can I edit the recipient email address for an eGift Card?

[burlyman]

Can I correct an email address after purchase but before the scheduled delivery date?

[isabelle · Accepted solution]

Hey @burlyman.

You can resend a customer their eGift Card to a different email address from your Online Square Dashboard, but only once it has been successfully delivered on the scheduled delivery date. 

To do so:

1. Sign in to the Sales section of your online Square Dashboard > Transactions.
2. Search for the eGift Card sale by: 
   • Filtering the transaction search by item > enter eGift Card.
   • Searching the receipt number from the eGift Card’s purchase.
   • Searching using the last 4 digits of the eGift Card or payment card.
     Note: Update the date range to make sure you can search the eGift Card.
3. Once you’ve located the transaction, select it and click the blue eGift Card number in the transaction details > click Resend, then edit the email address. 

Because you cannot resend the eGift Card until it's been successfully delivered to the previously entered email address, the only option would be to refund the customer, clear the card balance, and have them purchase the eGift Card again. Sorry about that. 

Let me know if you have any questions about this, and happy holidays! 🎆

[VizionVR]

It can not always be resent, I'm currently working with Square to figure our issue out.

My customer purchased an eCard, entered recipient email and chose future date.  She then called back and asked if I could send it to her instead so she could print it and put in card.  I followed instructions as people stated above but "resend" button was not available/shown.  I'm assuming due to fact it is a future date.  I've contacted square and asked for their help but this was just requested from them so I don't have update yet.

[isabelle]

Hey @VizionVR. 

Thanks for your reply, and good catch.

It can only be edited once the actual eGift Card has been sent to the recipient. You can resend it after the requested date. 

Sorry about that! 

[VizionVR]

Thank you IsabelleM, I wasn't sure if it could've been done on the back end but now I know for future reference.  Good thing customer was ok with leaving it as is.