I am wondering why the optional notification message that goes to the client when you cancel their scheduled appointment can't show up in a text message to them?
I see it goes in the email, but the downfall to that is that it's at the bottom of my LOOOOONNNGG cancellation policy and it will most likely not been seen by the client. It would be nice if the text to their cell phone advises the client to check their email for a message/notification from the owner, if the optional notification message has text entered in the box. I just think there is no way for me to know for sure that the client received my message as to why I need to cancel their appointment. So now I have to call my clients to make sure they got the message. Not my idea of convenience.
Also, Is there a way to send a message to a client who has an upcoming appointment? I would prefer to chat with them to ensure that moving their appointment is communicated instead of them just receiving a text saying I cancelled their appointment with no message attached to that text. I would love to reach out to the client to discuss via messaging, rather than just cancelling and never being able to talk to them directly unless I call them or they call my business phone. I feel like this was an option before and now its been eliminated?
Just some thoughts and hopeful suggestions.
