Auto 86-ing not working

[kpudhuner]

Hello, when I set up my auto-86ing for certain items, the number decreases right away. But after a few seconds of sending the ticket, the numbers go back to their original quantities. I’m not sure if I’m missing a step? Any help is appreciated, thanks!

[JJ_]

Oh no, @kpudhuner!

We recommend checking to make sure that both your app and your mobile device itself are up-to-date. If everything looks good there, you'll want to reach out for this one as it looks like our team may need to run some tests with you.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Restaurants team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

[satellitesb]

Hey, 

We're having the same issue as stated above. If it's possible to have someone from support reach out that would be great.

[frances_a]

Hello @satellitesb

and welcome to the Seller Community, you've found the best place for Sellers to collaborate. 

If you have checked that both your app and mobile device are up to date, the next step would be to reach out to support here, as they can run some tests in your account to make sure you're not experiencing a bug. 

Let us know what they say! 

Thanks.