At a craft show and the card reader will not connect to the Square. Sales missing in reports

[ellenid]

How can I get the card reader to connect to Verizon. Why are  most of my sales missing from the reports.

[Spenser]

Sorry to hear about the trouble, @ellenid. Can you let me know which Reader you're using? 

I won't be able to look into your specific payments here, as the Community is public, but if you contact our Support team they should be able to lend a hand!

[VanKalkerFarms]

Were you in Offline Mode? Have you reconnected that device to process those sales?  https://squareup.com/help/us/en/article/5095-process-payments-with-offline-mode