App doesnt start

[barry818]

I am using a "new" ipad for our square register. I have been using Square for almost five years now and this problem is new. I go into the App Store and see Square Register. I download it, but dont see the icon. I go back to App store and click open. Square starts but then it just "kicks me out" and nothing happens. I still dont see the icon and tried downloading other apps and they work. I have deleted all apps on this ipad 2, so storage is not a problem. I am using IOS 9.3.3

Help! I cant figure this out and I need to use this ipad.

[Spenser]

Sorry to hear about the trouble, @barry818. The app should be working fine on your iPad. 

I'd mainly suggest restarting your iPad and deleting/reinstalling the app. Check out the steps and other tips in our Support Center and let me know how it goes!

[barry818]

Obviously I tried all of these steps before I posted on here. Your next step is to put the problem on Apple

[Spenser]

Thanks for confirming, @barry818. I'm not seeing any wider reports of this issue among the support team, so I'm afraid you're right that it may be device specific. If you haven't already, give our support team a call to see if we can troubleshoot it a bit further.