Accidentally added an employee 3 times to my payroll so how do I delete them all and start over

[krackinkreation]

A single employee was put in 3 times using different emails and such, but none will work due to the duplications in the feed so how can I delete all 3 so I can start fresh with all new information and not get errors like duplicate emails or social security numbers.  I need to just start over - it is a new employee.

[EJ_]

Hi @krackinkreation

Sorry for the delayed response here. 

You can use the Remove from Payroll feature to get this fixed. 

Let me know if that does the trick for you. 

[AestheticsA]

Hello. I have this same problem. I’ve tried to deactivate and start over and it tells me I can’t add the new one because there is already an employee in the system with the same ss#. How do I delete them permanently and start over? 

[Kassi_]

Hey there, @AestheticsA - 

I would recommend reaching out to our Payroll Team directly. They will be able to look into your account a bit further to see the best path for handling the issues you're having with the employee profiles. 

Go ahead and use this phone number to get in touch with them directly: 1-855-700-6000.

Thank you!