Start Ticket by Entering Phone Number

[#1]

When creating a ticket - we would prefer to be prompted to enter a phone number and if there is a match - to add this as the Customer for the transaction. If there is no match to prompt for contact info. Right now, when you create a ticket, you enter the person's name - but there is no search function - and you ahve to close the ticket - and go back into it to be able to add customer info - which is time consuming and inefficient.