@SPHS I just finished a few bookings on a test site that I have. Here’s what I found:
- I double-checked and that I had “Require Prepayment” turned on in the Payments & Cancellations settings group.
- I book a service for myself and noticed that it did not require pre-payment. But I then realized that was because the service I booked had no payment shown, that I had set it as variable pricing.
- Sensing that this was the problem, I set a fixed price of $20. Then I went back and booked a new appointment. This time, it required a credit card to book.
I’m wondering if you have your services set as variable pricing. If so, then the Require Prepayment option doesn’t know what to charge for a pre-payment, so it doesn’t show it. You’d have to specify a fixed charge for services that can be booked online. I’m assuming that this is a limitation of the free tier of Square Appointments, but I haven’t researched that part.
If you are certain that you have “Require Prepayment” on, and that you have fixed prices for your services that can be booked online, then you need to call the Square Customer Success Team and have them look into a potential problem with your account. It’s working for me.
I’m sorry I can’t assist any better, but I wish you rapid success in resolving this.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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