clients have to enter card information every time they book

[danakush]

Hello everyone,

this happens every time someone books online. They are asked to enter their card information. They have one on file, they have saved their card and yet they are still asked to enter their card information. One of my clients is up to 20 cards on file and it is the same card. How do I make it so they do not have to add their card information every time. My clients are asking me to use another booking site because they are tired of square.

[MayaP]

Hello @danakush, I am so sorry you are having issues with customers not being able to use their card on file to book. I would reach out to our Appointments Team, so we can investigate further why this is happening. If needed they can file a ticket too. You can reach support at

1-855-700-6000, squ.re/contactsqsupport.I hope this gets resolved! If you need anything else please let us know.