No show protection, not able to charge

[Agosetti]

One client, two appointments for his two kids, no showed but was only charged a no show fee for one appointment. Not sure why this happened or if there is any way to fix it.

[BernadetteA]

Thanks for reaching out, @Agosetti

This does sound odd! Are there any Super Sellers on here that are familiar with this described issue? 

@JUYBoutique20

@Minion
@DinaLRosenberg
@JessPoynter
@Smithward
@keicollective

[JUYBoutique20]

@BernadetteA I don't use the appointment software.  @Agosetti did you get this figured out?