Why is my appointment app allowing double bookings?

[HBCBrewery]

For some reason, our appointment app is allowing double bookings for our golf simulator.

I checked the settings: Appointments -> Calendar -> Settings -> Calendar & Booking -> 'Allow multiple services to be booked online' is toggled off.

Is there another setting I should be checking?

Is there a current service issue causing this problem?

Thanks.

[BernadetteA]

Hi @HBCBrewery 👋 Thanks for reaching out.

I'm sorry to hear you are having trouble with your Appointments bookings! For this particular issue I recommend reaching out to our direct customer support. We have limited access to accounts through this page, but a rep will be able to troubleshoot this with you one on one.