Hi, @hakunamatidy ! Welcome to the Square Community 🙂
There are a few things to double-check here when getting this error:
Confirm your staff and service availability settings
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Go to your Square Dashboard → Appointments → Staff.
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Click your staff profile
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Make sure you’ve set working hours and selected “Accept Online Bookings.”
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If specific services are assigned, make sure they’re checked under Assigned Services. If none are, those services won’t show availability online.
Check your Appointment Settings
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Go to Appointments → Settings → Online Booking
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Look at the “Booking Window” setting. If it’s limited to a shorter timeframe or set to zero, customers may not see your availability beyond a certain number of days.
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Also confirm your “Minimum lead time” (e.g., 24 hours, 6 hours, etc.) isn’t restricting bookings too close to the current date.
Check location and service alignment
If you have multiple locations or service categories, ensure the service your customer is trying to book is available at the same location and under the same staff schedule.
Let me know if you are still seeing the issue after doublechecking these settings.
I hope this helps.
