Why does it say no availability in the next 30 days?

[hakunamatidy]

I have adjusted my schedule to reflect open availability but I have a customer that is trying to book and she says that it notes that i have no availability in the next 30 days. how can i fix this?

[Summer2024]

Hi, @hakunamatidy ! Welcome to the Square Community 🙂 

There are a few things to double-check here when getting this error: 

Confirm your staff and service availability settings

• Go to your Square Dashboard → Appointments → Staff.

• Click your staff profile 

• Make sure you’ve set working hours and selected “Accept Online Bookings.”

• If specific services are assigned, make sure they’re checked under Assigned Services. If none are, those services won’t show availability online.

Check your Appointment Settings

• Go to Appointments → Settings → Online Booking 

• Look at the “Booking Window” setting. If it’s limited to a shorter timeframe or set to zero, customers may not see your availability beyond a certain number of days.

• Also confirm your “Minimum lead time” (e.g., 24 hours, 6 hours, etc.) isn’t restricting bookings too close to the current date.

Check location and service alignment

If you have multiple locations or service categories, ensure the service your customer is trying to book is available at the same location and under the same staff schedule.

Let me know if you are still seeing the issue after doublechecking these settings. 

I hope this helps. 

[hakunamatidy]

Thank you so much for this input. I reviewed all the portions you mentioned and I am still running into this same issue. 

[tomven]

Hi @hakunamatidy 

Can you share a link to your booking site?

[TGTommyRocket]

I am having the same issue. One of my staff has open hours but when a customer tries to book, it shows nothing available

[tomven]

Can you share a link to your booking site too @TGTommyRocket ? 

[TGTommyRocket]

I have solved the problem. Thank you

[xiyanae]

Hi, how did you solve it? I have the same issue & nothing is working 

[TGTommyRocket]

I'm terribly sorry but it was back in December and I honestly can't remember exactly the the issue was but I do know it was an error on my part having to do with event syncing in my Google calendar. So one suggestion I would make it to double-check events in you Google calendar (or other calendar to which you might sync your Square calendar.)

[HerHairChair]

This did not help me. It won’t allow anyone to book

[JessPoynter]

@hakunamatidy @xiyanae if you haven’t solved this, I think @tomven had a good idea: could you share screenshots of your booking link backend details? Or a link to your booking site? 
Also, @TGTommyRocket what solution did you find for this so that we can help the others?

[TGTommyRocket]

I'm terribly sorry but it was back in December and I honestly can't remember exactly the the issue was but I do know it was an error on my part having to do with event syncing in my Google calendar. So one suggestion I would make it to double-check events in you Google calendar (or other calendar to which you might sync your Square calendar.)