Why can’t my clients see my cancellation note?

Laj901 · ‎09-15-2022

I needed to cancel many appointments when I got Covid but, my clients did not receive my note as to why I needed to cancel.

TheRealChipA · ‎09-15-2022

Hi @Laj901. Interestingly, I just created a test appointment for myself and canceled it. What I learned is that the notification message you type IS included in the email notification (see the circled part of my screen shot below), but IS NOT included in the text notification. That seems to me to be a bug or error, and something that Square should look into. I’m going to report this to the Square Customer Success team now, and someone should review it and investigate. You’ll get a notification when someone else replies here.

Sorry to hear about Covid, and I hope you are fully recovered now.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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