Unable to connect Square Appointments to Square Online

[Heresy]

The title of this thread has been edited by a Square Moderator from the original:  Unable to connect Apts to Sq Online

I have full access to this account, but I’m encountering an issue when trying to connect Appointments to my Square Online site. The seller is actively using Appointments, so I know it’s set up, but I’m unable to connect it to the Square Online site. Any help would be greatly appreciated!

(Crossposted on Square Online board)

[Heresy]

I have full access to this account, but I’m encountering an issue when trying to connect Appointments to my Square Online site. The seller is actively using Appointments, so I know it’s set up, but I’m unable to connect it to the Square Online site. Any help would be greatly appreciated!

(Crossposted on Appointments board)

[Summer2024]

Hi @Heresy ! 

I am going to list below some troubleshooting steps that could help you connect Square Appointments with Square Online. 

Troubleshooting Steps

1. Check Permissions

   • Go to Square Dashboard
   • Navigate to Team → Team Members
   • Find your account
   • Verify you have specific permissions for:
     • Square Online
     • Appointments
     • Site Management
2. Quick Fixes
   1. Log out and back into your Square account
   2. Clear your browser cache
   3. Try using a different browser
   4. Ensure you're using the primary location for Appointments

I have also included the steps for turning on Online Booking :

1. Sign in to your Square Dashboard and click Appointments or Payments > Appointments.
2. Click Online Booking > Channels.
3. Toggle ON Enable online booking.
4. If applicable, click Manage next to Locations to choose your location(s).
5. Under Booking channels, click Preview & edit next to Square Online website.
6. Use the options to create your online booking site.
7. When you’re done, click Publish in the top right corner.
8. From the Site published page, you can view and copy your online booking site URL.

I hope this helps! 

[_Violet]

Hi @Heresy 👋 My name is Violet and I'm one of the Moderators here in the Square Community.

I went ahead and merged your posts into a single thread. We merge duplicate conversations together to keep the conversation in one place, and to make it easier for other Sellers with the same question to find the answer. 

I hope the information provided by @Stacelyn24 and @Summer2024 is helpful but please let us know if you have any additional questions 🙂

[Stacelyn24]

Hey! If the seller is actively using Appointments but you’re unable to connect it to the Square Online site, here are a few things to check:

1. Confirm You’re Logged into the Right Account – Since you have full access, make sure you’re in the correct Square Online account under Square Dashboard > Online.
2. Check the Online Booking Settings – Go to Square Dashboard > Appointments > Online Booking and see if it’s linked to a Square Online site. If it’s not, you may need to manually enable it.
3. Manually Link the Site – In Square Online, go to Settings > Appointments, and check if you can toggle on the connection there.
4. Clear Cache & Try a Different Browser – If Square Online is glitching, clearing cache or switching browsers can sometimes help.
5. Check for Multiple Sites – If the seller has multiple Square Online sites, make sure you’re trying to connect to the correct one.

If you still can’t connect, it might be an issue on Square’s end, and I’d recommend reaching out to Square Support so they can take a deeper look.

Hope this helps! Let me know if you get it sorted. 😊

[Heresy]

Thanks guys! I've gone through all the troubleshooting with no luck. Square Support has submitted a SECOND ticket to Appointments, so we'll see how this goes. I'll report back.