Unable to Locate eGift Card in Square Appointments Despite Transaction Showing

[mitin]

Hello Community,

I’m hoping someone here can help or confirm whether I’m missing a step.

I use Square Appointments, and a customer recently purchased an eGift card and wanted to redeem it for an appointment. The issue is that the customer doesn’t have the eGift card number anymore.

I can see the transaction for the eGift card purchase in my Square dashboard, so I know it exists. However, I’m unable to pull up the actual eGift card itself or apply it to the appointment.

According to this Square Help article, it states that the eGift card and customer email should be accessible during the transaction process:

https://squareup.com/help/us/en/article/8404-accept-gift-cards

That said, I do not see any option like “eGift card on file” or anything similar in Square Appointments or during checkout.

I’ve already tried reaching out to Square Support, but unfortunately, I wasn’t able to get a clear or helpful answer.

[Summer2024]

Hi, @mitin ! 

I have an escalation in to our Appointments team so that they can give me the best guidance here. I want to make sure you get a completely accurate answer due to an already confusing experience with Support already.

I'll be back when I have a response from them! 

[mitin]

Thank you @Summer2024 I appreciate the escalation. 

On a separate topic, I am really hoping that we can see some major improvements on Square Appointments.  
I am not sure if any of the feedback or pain points are even being considered by Square to be honest.  I am not sure who is our voice to the product development team, but it feels like we're not being heard. 

[Summer2024]

Appointments has definitely been a pain point when it comes to the feedback we receive in the Community. 😫 I'm not sure what the answer is either. It's a good conversation to be had though. 

[mitin]

Thank you for understanding, who can we have this conversation with.  Sorry to sound so negative, but the general response from square is not to care and just respond with  "Oh well no we don't do that, its a feature request".  Who can we raise these challenges with at square? 
I apologize i know I have randomly tagged yourself and other moderators with the assumption that you all could, that was my intent and nothing else. 
But just trying to navigate and use square appointments with its loads of limitations becomes very frustrating and challenging. 

[Summer2024]

Oh no, you are totally fine!!! I just know sometimes it is hard to know what all the different roles are here in the community when it comes to Square employees. I wear many hats, but unfortunately they don't let me touch any of the code yet (or probably ever😜) If I could fix every thing for every seller, I would, and I mean that. 

I also know it seems like Square Appointments doesn't get the attention it deserves, as I have heard that before several times. But feature requests do matter and are super important to the development of the roadmap. It just takes time.