Solved: Re: What is a valid duration

Leforse6 · ‎01-20-2025

The title of this thread has been edited by a Square Moderator from the original: What is a valid duration

I'm being asked for "a valid duration" otherwise it does not set up my appointment how do I bypass this

TheRealChipA · ‎01-20-2025

Hey there @Leforse6. I just created a test service and set it for 0 hours and 0 minutes. It saved just fine. Are you getting an error message? If so, what is it (a screen shot is just fine)? Or is something else happening?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎01-20-2025

Hey there @Leforse6. I just created a test service and set it for 0 hours and 0 minutes. It saved just fine. Are you getting an error message? If so, what is it (a screen shot is just fine)? Or is something else happening?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

Sammie_C · ‎01-24-2025

Hi @Leforse6, we appreciate your post and see you are new to the Square Community. Welcome!

Thank you @TheRealChipA for your helpful insight, as always! I agree, a bit more information would be helpful.

@Leforse6, when you have a moment, could I get a bit more clarification on the exact message you are seeing? Feel free to add some screenshots as well. Also, are you seeing this "a valid duration" message with any array of numbers you are entering or just specific entries?

Please reach back out with this information and I can take a look for you.

Sammie_C
Community Moderator, US, Square
Sign in and click Mark as Best Answer if my reply answers your question :sparkles:

Troubleshooting Square Appointments: "Enter a Valid Duration" Error Message