Timezone automatically changing

Hi, my business is in Atlanta. When I travel to different time zones is there a way to stop my Square appointments calendar from automatically changing to the timezone I’m in? If I want to update or book a new appointment while I am on vacation in another timezone it always messes me up. 

Thanks! 

7,802 Views
Message 1 of 22
Report
1 Solution

Solution

HI, hopefully this Square Support page will help.  Scroll down to Manage Time Zone Settings to lock to your business hours.

 

https://squareup.com/help/us/en/article/5353-view-client-facing-online-booking-tools

 

Screen Shot 2022-10-06 at 7.35.00 PM.png

 

Hope this helps.
TERRI

View Solution >

7,755 Views
Message 2 of 22
Report
21 REPLIES 21

The problem that Square is having trouble understanding is, yes I can LOCK the Timezone where my business is at but when I TRAVEL and need to manage the books/appointments, it will SHOW the current TIMEZONE that I AM IN. Instead of just keeping the time zone displayed where my business is located and where I locked it, it shows me the Timezone I am in and displays a message saying "Calendar time zone (GMT+10) differs from business (MDT)"

(I'm currently in Sydney Australia and my business is locked in the mountain time zone) and now I have to do the math counting backwards (or forwards in some cases) in order to change or schedule a new

appointment when I would rather it ONLY DISPLAY my calendar in the TIMEZONE I LOCKED MY BUSINESS IN. Does that explanation break it down for you enough square so your engineers can fix it? We want to be able to travel freely without having to do a bunch of extra work adding or subtracting hours for times of difference and we ONLY WANT OUR CALENDARS TO DISPLAY OUR BOOKS IN THE TIME ZONE WE LOCKED IT IN AND NOT THE TIME ZONE WE HAVE TRAVELED TO. It's 2025- it’s time to get it together and get this resolved. And not require us to tinker with a bunch of other setting in our phone. The appt should be intuitive enough to just keep the calendar locked in the Timezone in which we selected and locked it in for booking and only display our calendar in that same time zone that we locked it in. It shouldn’t be THIS complicated. Why would we want to view our calendar in the square app in the time zones we’ve traveled to? How does that help us or make sense? We ONLY want to see our calendars in the time Zone location that we locked it in. The end. Periodt.

Many thanks!

2,702 Views
Message 22 of 22
Report