Remove no availability for 30 days

[Amandaholistic]

In square appointments a message pops up telling clients I have no availability for 30 days. I don’t have it, but they can still book an appointment up to 120 days out. When they see this message they assume they can’t book further than 30 days, and now I have a mile long waitlist instead. Can I remove this message????

[MayaP]

Hey there @Amandaholistic, thanks for reaching out! I am happy to help! 

I’m a bit unclear—could you clarify what you’re trying to accomplish? Additionally, how do you currently have the "Appointments can’t be scheduled farther out than" feature configured?

[Amandaholistic]

I don't want it to tell clients I have no availability for 30 days, it discourages them from making an appointment past the 30 days. I currently have it set to 90 days for how far out appointments can be scheduled.

[MayaP]

Hello @Amandaholistic, I apologize for the delayed response. For future reference, please tag me to ensure I see your reply.

To adjust your appointment request settings, go to your Dashboard > Appointments > Settings > Calendar & Bookings, then scroll down to Online Scheduling. Here, you can set the number of days in advance that customers can request appointments, with a maximum limit of 365 days. You can find more details [https://squ.re/4jN2hfe].

If you need anything else, I am happy to help! 

[Amandaholistic]

Hi @MayaP you have replied twice and i feel like you aren't reading the question. I have already set how far out they can book, it is 90 days. My square booking site is telling them that I don't have availability for 30 days. So instead of clients looking further than 30 days, they are just adding themselves to the waitlist. The only way I can remove the "no availability for 30 days" is by completely removing the ability for clients to add themselves to the waitlist, which is stupid. 

[MayaP]

I apologize @Amandaholistic , just trying to help. I did escalate this to our Appointments team and they plan to improve this experience in the future. Ideally, this will allow buyers to see availability beyond 30 days without needing to take additional steps. I'll tag some super sellers who can also share their insights or workarounds too: @rjonin @BMarxMed @Minion.

If you have any further questions, I recommend contacting our Appointments team at 855 700 6000, Monday to Friday, 6 AM to 6 PM Pacific Time.

Thank you! 

[Minion]

replying here quickly so I don't forget to take a look at this tonight @MayaP 

[rjonin]

Hi there @Minion,  

Did you find a solution for Amanda?

I can check my settings and see if I can duplicate the issue.

[Minion]

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@rjonin wrote:

Hi there @Minion,  

Did you find a solution for Amanda?

I can check my settings and see if I can duplicate the issue.

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Ahh biscuit burner, I definitely got side tracked  and forgot to check back in on this 

[rjonin]

No worrie, Maya's on top of it! 

ps. totally stealing "biscuit burner" It reminds me of the very very very very early days of Batman & Robin.

[MayaP]

Hey @rjonin  @Minion,

Just to clarify, this has been escalated and our team does have it in planning, but there is currently no ETA for a fix. In the meantime, you’ll need to explore workarounds.

I really appreciate your patience and understanding.

[Minion]

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@rjonin wrote:

No worrie, Maya's on top of it! 

ps. totally stealing "biscuit burner" It reminds me of the very very very very early days of Batman & Robin.

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HAHAHA really?, Definitely steal away! 

[MayaP]

I appreciate you jumping in to help. I have escalated this issue further up the chain, and it’s something our team will address, but they did not provide an ETA for when. If you have any workarounds for sellers in the meantime, that would be great. Thank you!

@rjonin 

[rjonin]

Okay, thanks @MayaP!

[Amandaholistic]

it's fine, I'm looking into using a completely different service, as I pay money for square, and in turn, I now have to do more work. This has been an issue I've tried to solve for months. Square made changes and didn't even notify me, so I've had enough.

[MayaP]

Thanks for your feedback @Amandaholistic. I understand you need to do what’s best for your business. I’m sorry for the frustration and any lack of communication about changes. I appreciate your time with Square and wish you the best moving forward.

[mitin]

@Amandaholistic 

Hope this helps: Setting your calendar
https://community.squareup.com/t5/Square-Appointments/No-Appointments-available-for-the-next-30-days...

[MayaP]

Thank you for stepping in to help! I appreciate it 🙏

@mitin 

[Amandaholistic]

nope